NOC engineers and technicians are responsible for monitoring infrastructure health, security and capacity on a clients’ environment. They make decisions and adjustments to ensure optimal network performance and organisational productivity. Technicians are categorised based on “levels,” which indicate the severity and difficulty of issues they handle. Levels are numbered from 1 (easier problems to solve, minor issues) and increase in their ability the most complicated of IT issues.
The co-management functionality of your NOC service enabled us to up-skill without the associated expense and hassle of doing it all ourselves.Additional NOC capabilities include:
Deborah S, Head of Technology - PE Investment Firm