24x7 Network Operations Centre

Server & Network Monitoring

Our NOC monitoring team responds to your network monitoring issues around the clock.

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Network Monitoring & Care

Monitor, Manage & Support

We monitor your systems, apply patches, protect against viruses, ensure backups are performing successfully, and more. We identify (and fix) the little problems before they become big ones – in many cases before you’re even aware that there’s an issue.

We outsourced our infrastructure management to Appliant and immediately saw a return on investment by freeing up our internal resources to work on projects rather than fire-fighting.Andrew Ford, IT Director - Media Agency
  • 24 hours a day, 7 days a week.
  • Continuously monitors device health and availability.
  • Help desk enables clients to raise incidents or ‘Business As Usual’ requests.
  • Provides immediate expert resolution or issue identification and alerting.
  • Incident management procedures for handling customer outages.

The fixed labour and infrastructure costs of building an in-house NOC, SOC or help desk team are expensive while maintaining a profitable, growing business. Even while fully staffed, it would not be able to shift to meet the peaks and troughs of demand while simultaneously preparing for the maintenance of everyday IT tasks that need to be carried out.

How it Works

Operational Efficiency

NOC engineers and technicians are responsible for monitoring infrastructure health, security and capacity on a clients’ environment. They make decisions and adjustments to ensure optimal network performance and organisational productivity. Technicians are categorised based on “levels,” which indicate the severity and difficulty of issues they handle. Levels are numbered from 1 (easier problems to solve, minor issues) and increase in their ability the most complicated of IT issues.

The co-management functionality of your NOC service enabled us to up-skill without the associated expense and hassle of doing it all ourselves.
Deborah S, Head of Technology - PE Investment Firm
Additional NOC capabilities include:
  • Application installations, troubleshooting and updating
  • Email management services
  • Backup and storage management
  • Network discovery and assessments
  • Policy enforcement
  • Antivirus scanning and remediation
  • Patch management and white-listing
  • Performance reporting and improvement recommendations

Always On

24x7x365 monitoring, management and troubleshooting.

Platform Access

We can provide your own IT staff access to our management platform.

IT Friendly

We can work with you regardless of whether you have an IT team or not
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