24x7 Help Desk Services

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IT Help Desk Services

Did you know of the IT issues that arise today for small businesses, that 98% can be resolved remotely? No need to wait for an engineer to come onsite just to install software on your computer. A simple click is all it takes to have immediate chat with a qualified support agent. Our Help Desk packages offer unlimited remote support at competitive and affordable costs. Whether you need assistance with network, Win/Mac issues, software support, or virus removal - we can help.

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Key Features:

Example issues we can help with

  • Microsoft and Apple Desktop OS Issues
  • Microsoft Office
  • Email Applications and Web Browsers
  • Mobile Phones and Tablets
  • Password Resets
  • User Administration
  • File or Folder Permissions
  • Desktop Performance Problems
  • Virus and Malware Infections
  • Printer Installation and Support

What you can expect

  • Help Desk are staffed 24x7x365.
  • When using our live chat, you can expect a response within 60 seconds or less.
  • If calling into our Help Desk, your call goes directly into our Help Desk queue and calls are answered in the order received.
  • Once our team enters your issue in our system they will discuss the problem with you.
  • If needed, they will request to take control of your desktop.
  • Most issues take less than 20 minutes to resolve.
  • If the Help Desk is unable to resolve the issue, they will escalate it to our local support team.

 

 

Desktop Management

Our preventive maintenance service for desktops proactively monitors and addresses common problems experienced by desktop users. Whether it’s viruses, spyware issues or installing patches, we handle it all - quietly and in the background while your employees remain productive.

Proactive Server Management

We keep tabs on your network activity around the clock, and when a system or function fails, our support teams immediately jump in to investigate. Once the problem is identified, we’ll work to fix it, in many cases before you’ve even realised there’s an issue.

We offer the following and more:

  • Microsoft Office 365
  • Microsoft Azure
  • Website Hosting
  • Training
  • Cyber Essentials & GDPR Certifications & Compliance
  • Affordable Cyber Security Solutions
  • Expert IT engineers and technicians
  • Support via live chat, email or telephone
  • Managed Online & Offsite Backup Services
  • Mobile Device Management (MDM)
  • Managed Disk Encryption
  • Internet Connectivity
  • Unified Communications and VoIP
  • HubSpot CRM & Marketing
London-Office-Support

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